Please contact [email protected] before returning any item. Each item is covered by a 30-day return period from its actual delivery date. Returns sent without authorization, or sent to the website address or the original shipping-label address, may not be accepted.
Return Time Limits
Within 7 days of delivery
Within 30 days of delivery
Return & Replacement Situations
Shipping Damage
If your item arrives damaged, please contact us within 7 days of delivery.
Please provide
Possible solutions
Important
Incorrect Item Received
If you receive the wrong item, please contact us within 7 days of delivery.
Please provide
Possible solutions
Customer cost: 0
Important
Missing Parts or Items
If parts or items are missing, please contact us within 7 days of delivery.
Please provide
If parts are missing, please also provide:
Possible solutions
Customer cost: 0
Delivery Failure Due to Incorrect Address or Missed Appointment
If delivery fails because of an incorrect or incomplete address, missed appointment, or failed carrier contact, the parcel may be returned to our warehouse.
After return, we can help with
Reshipment to a corrected address
Refund after inspection
Please note
Customer cost
Change of Mind / Non-Quality-Related Return
If you want to return an item for non-quality-related reasons, please contact us within 30 days of delivery.
Return conditions
After inspection
Customer cost
Return shipping cost
Any loss in value caused by handling beyond normal inspection
Not eligible for return
Important
Refund Processing
Approved refunds are usually processed within 2–4 business days through the original payment method. Actual posting time depends on the payment provider or card issuer.
Late Requests
If you contact us after the standard deadline, available solutions may be more limited. However, we will still do our best to help depending on the situation.
At RUNNUP, customers should be able to shop for furniture with confidence and focus on how each product fits their space. Protecting personal information is an important part of that experience. For this reason, we use secure technologies and recognized payment safeguards to support safe, transparent, and dependable transactions.
Secure Encryption Protection
SSL Security: When you enter information on our website, that data is transmitted through Secure Sockets Layer (SSL) encryption. This technology helps create a protected connection between your browser and our systems, reducing the risk of unauthorized access to payment details and personal information.
Trusted Checkout Methods
Accepted Payment Channels: We support reputable payment methods so customers can choose the option they trust most.
Card Payments: Available card options include Visa, Mastercard, and American Express.
Express Payment Options: PayPal, Apple Pay, and Google Pay are also supported for fast and encrypted checkout.
Order Monitoring and Fraud Control
Security Screening: Our systems review transactions for signs of suspicious or unusual activity.
Additional Verification: If an order requires further review, our team may contact the customer before processing so that an added human check is included.
Privacy Commitment
Responsible Data Use: RUNNUP does not sell customer personal information to third parties.
Limited Collection Principle: We collect only the information reasonably needed to complete orders, provide support, and maintain service quality.
If you have questions about account or order security, please contact us through Live chat or email us at [email protected].
This Commercial Lounge Sofa group is organized only by Configuration. The four exact configuration values are Chair, Loveseat, Sofa, and Three-Piece Sofa Set. These names are selection values and do not establish seating capacity, dimensions, materials, color, finish, construction, accessories, assembly, weight capacity, or performance. In particular, the exact component mix of the Three-Piece Sofa Set is not supplied and must not be guessed. Obtain the exact included-piece list and product measurements before purchase or placement planning. Visual form, upholstery, frame, arms, back, legs, and styling are not identified. Choose strictly by the required Configuration value.
Upholstered Sofa Bed with Stitched Panel Seat and Back, Armrests, Saddle Brown or Onyx Black, Multiple Length and Width Options
Modern Velvet Lounge Seating with Tight Back, Fixed Design, Four Widths and Five Colors
Modern upholstered sofa seating collection with pillow back cushions, fixed design, and metal legs in chair, loveseat, and sofa sizes
Modern Upholstered Living Room Sofa Set with Metal Legs, Non-Reclining Seating and Armchair, Loveseat, 3-Seater Configurations
Modern Tech Cloth Sofa Collection with Fixed Seating, Metal Legs, Padded Back Cushions and Armchair, Loveseat, Sofa and Set Options
Modern Upholstered Seating Collection with Tight Back, Fixed Design, Multiple Sizes, Color Options, and Foam or Latex Cushion Fill
Lockable Vertical Steel File Cabinet Collection with Drawer and Door Configurations, Mobile and Stationary Options, 26" or 33" Height
Vertical File Cabinet with Glass Doors, Open Shelf, Drawer and Lower Cabinet Storage for Home Office or Study, Manufactured Wood
Vertical Office File Cabinet Collection with Glass-Front Shelving, Manufactured Wood Construction, and Multiple Storage Layouts
Mobile Pedestal Under Desk Storage Cabinet with Double Doors and Casters, Manufactured Wood, Multiple Sizes in White or Black
