1. How long does it take to receive my package?

Orders must be processed before they are shipped. The total time before delivery is made up of Processing Time + Shipping Time.

An order status of Processing means your order has been verified and entered our preparation process. During this stage, we confirm your contact details and delivery address, sort the item(s), perform quality and function checks, and complete packaging.

An order status of Shipping means your package has started its journey. Once the courier updates the tracking number, you will be able to track the shipment online. Because international shipping may involve customs clearance and transfer between logistics hubs, tracking information may not update immediately during transit.

For reference, tracking updates may take up to 10 days for Expedited Express and up to 20 days for Ocean Shipping. Slight delays caused by international shipping regulations, customs procedures, or tariff-related policies are considered normal within a reasonable range.

Processing Time

7–10 business days

Please note:

A. Processing Time starts after your payment is completed and your order is verified.
B. If you request changes after placing the order, such as color, size, style, product, or address changes, Processing Time will be recalculated from the time the final order details are confirmed.
C. Processing may take longer during holidays, including local holidays and major holiday periods affecting our warehouses or logistics partners.

Shipping Time

We provide different shipping methods depending on the product category and the destination country or region.

Expedited Express: 10-15 days

Standard Shipping: 26-31 days

Please note:

A. RUNNUP covers all customs taxes for your order.
B. Within 1–2 business days after dispatch, we will send your tracking number to your registered email address.
C. We currently do not ship to Alaska, Hawaii, Puerto Rico, P.O. Boxes, APO, or FPO addresses.
D. Some products or locations may only support Standard Shipping. If Expedited Express is not shown at checkout, it may not be available for your order or destination at that time.
E. Due to customs regulations, packaging requirements, or shipping arrangements, items in one order may be shipped in separate packages. When this happens, we will notify you, and no extra shipping fee will be charged for split shipment.

2. How much does shipping cost?

Shipping costs vary depending on the item(s), destination, and shipping method selected. The exact shipping fee will be shown at checkout.

Please make sure:
A. You have selected the correct country or region and entered the correct address.
B. You review the available shipping methods, delivery estimates, and shipping charges shown at checkout.

A delivery area surcharge may apply for certain remote locations. Available options and costs will be displayed automatically after you enter a shipping address.

3. How do I estimate the delivery time?

Estimated Delivery Time = Processing Time + Shipping Time

The Estimated Delivery Date shown on our website is based on normal processing and shipping conditions, destination, shipping method, carrier guidance, and previous shipping experience.

Please note that the Estimated Delivery Date may be affected by factors outside our control, including:
- Severe weather
- Customs clearance delays
- Carrier delays
- International shipping regulations
- Tariff or policy-related changes

RUNNUP is not responsible for delays caused by the following situations:
A. Your contact information or shipping address is changed after the order is placed.
B. Your product specifications are changed after the order is placed, such as color or size.
C. The courier attempted first delivery within the estimated timeframe, but delivery was missed, rescheduled, or the address was invalid.
D. The destination is in a remote area.

4. Can I get compensation if there is a shipping delay?

We do our best to deliver every order as quickly as possible. If a delay occurs due to shipping or logistics reasons, the following compensation policy may apply:

- Delays within 7 days after the estimated delivery date are considered within a reasonable range and do not qualify for compensation.
- Delays of 8–14 days: gift compensation may be offered.
- Delays of 15–21 days: partial refund of 5% of the item price, up to $20, plus an additional coupon for a future order.
- Delays of 22–35 days: partial refund of 10% of the item price, up to $50, plus an additional coupon for a future order.
- Delays of more than 35 days: please contact us directly. We may provide up to 15% compensation, up to $100, plus an additional coupon for a future order.

Important notes:

A. Compensation is calculated from the number of days after the estimated delivery date shown on our website.
B. This policy only applies to delays caused by shipping or logistics issues. Orders delayed due to incomplete shipping information or missed delivery attempts are not eligible.
C. Compensation is based on the item price paid only, excluding shipping fees, insurance, and discount amounts.

5. About Optional Shipping Service – Insurance

Optional Shipping Insurance is available at checkout to provide additional protection for valuable items during international transit.

With Shipping Insurance:
1. Free replacement in case of transit damage.
2. Enhanced packaging, especially recommended for high-value items.
3. Face-to-face delivery with the carrier is strongly recommended.
4. If damage is reported after delivery, we may provide a free reshipment or a partial refund depending on the case.
5. If the package is refused due to visible damage, no return shipping fee will be charged.
6. If the package is damaged in transit, we may replace damaged or missing parts, or reissue the whole product if the damage is severe.
7. If both parties agree not to proceed with replacement and the item is not returned, a refund of up to 40% of the item price may be available.

Without Shipping Insurance:
1. Replacement for transit damage may be provided conditionally.
2. Additional costs may apply depending on the situation.
3. Standard packaging will be used.

For delivery-related questions, please contact Live chat or email [email protected].