Frequently asked questions
Privacy Policy has created this Privacy Policy to inform you of the following:

(a) What information we collect

(b) When we collect information

(c) How we use the information

(d) How we protect the information

(e) Disclosure of personal data

(f) Your rights

(g) Privacy policy scope

(h) Changes to this privacy statement

(i) cookies


Note that by entering the website, you accept and agree to the terms in this Privacy Policy. If you do not agree with the terms set forth in this Privacy Policy, please do not enter the website.


(a) What information we collect

Your name, your billing address, your delivery address, your e-mail address, your phone/mobile number, your credit/debit card number, information on how you are using the Sites, information on your purchase/return/exchange


(b) We collect information when 

You purchase, order, return, exchange or request information about our products and services from the website; you create an account; you contact us through our customer service center or through other ways to obtain customers services; you visit the Sites or participate in interactive features of the Sites; you register our emails, mobile message or social media notifications; you participate in a contest or sweepstakes, answer our surveys or join a focus group; you provide us with comments, suggestions, or other opinions; you interact with any website through a computer, tablet, or mobile device.


(c) How we use the information

1. The information is used to fulfill and manage purchases, orders, payments, returns/exchanges, or requests for information, or to otherwise serve you. 

2. We use the information to provide any requested services. 3. We use the information to administer sweepstakes and promotions. 

4. It is used for marketing purposes. 

5. We use it to deliver coupons, mobile coupons, newsletters, receipt messages, e-mails, and mobile messages. 

6. When sending marketing communications and other information regarding products, services, and promotions, the information is needed. 

7. The information will be used for internal operations. Improve the effectiveness of the Sites, mobile experience, and marketing efforts. Conduct research and analysis, including focus groups and surveys. Perform other business activities as needed, or as described elsewhere in this policy. 

8. We use the information for fraud prevention. To prevent fraudulent transactions, monitor against theft, and otherwise protect our customers and our business. 

9. It is also used for legal compliance. To assist law enforcement and respond to subpoenas.


(d) How we protect the information

We protect the information we collect from the following four aspects:


Security Methods

We maintain technical, administrative, physical, electronic, and procedural protection measures to protect the confidentiality and security of the information collected. To protect this information, we use Transport Layer Security (TLS) to collect personal and sensitive information. In addition, SSL encrypts your credit card number, name, and address, so only can decode the information.


E-mail Security

Please note that e-mail may not be encrypted and is not considered to be a secure means of transmitting information especially credit card information. PHISHING is a scam designed to steal your information. If you receive an e-mail that looks like it is from us asking you for certain information, do not respond. Though we might ask you your name, we will never request your password, credit card information, or other information through e-mail.

Note that emails may not be encrypted and are not considered to be a safe method of transmitting information, especially credit card information. Please do not reply if you receive an email that seems to be sent by us and if it asks for your information. Note that it may be "PHISHING", a scam designed to steal your information. Although we may ask you for your information, we will never ask you for your password, credit card information, or other information via email.


Information About Children

For we know the significance of the security of children’s information, we always attach great the importance to the protection of privacy where children are involved. We are dedicated to protecting children’s privacy and fully comply with the Children’s Online Privacy Protection Act (COPPA). We will never request or collect personal information from any individual less than 16 years old without prior confirmation from his/her parent. If we find that any individual under 16 has submitted any information to us for any purpose without the prior verifiable consent of his/her parents, we will delete his/her information from our files.


Additional Security

We require customers to carefully review their accounts and immediately report any unexpected activity to us and their card-issuing bank or credit card company. We require all customers to take steps to help the protection of information in their online accounts. Actions including:

Install the latest security updates and antivirus software on your computer to help prevent malware and viruses.

Periodically reset your email account password.

Try to use complex passwords

Do not use the same password on different websites.

Do not share passwords with others.

Sign out or log off a website session to close your session so that other users on the same computer cannot access your session, especially when using a public computer or terminal.


(e) Disclosure of personal data

Our general policy is that we will not sell or rent any personally identifiable information of our customers to third parties.  

We will never share information with third parties except for the limited circumstances below:


Our Subsidiaries and Affiliates

We share information we collect with our subsidiaries and affiliates who may use this information to offer you products and services that may be of interest to you.


Service Providers

We may share information with companies that provide support services to us (such as printers, emails, mobile marketing, logistics or data augmentation providers), or may help us market our products and services. These companies may need your information to perform their functions, but they have no right to use the information we share with them for any other purpose.


Legal Requirements

When we believe disclosure is appropriate to comply with the law, we may disclose the information you provide to us, including to meet national security or law enforcement requirements; enforce or apply applicable terms and conditions and other agreements; or protect the rights, property or safety of our company, customers or others


When You Direct Us

In your direction or request, we may share your information.


Business Transfers

When some or all of our business assets are sold or transferred, the corresponding information of our customers may be transferred. We may also keep a copy of this customer information.


International Data Transfers

If we are deemed to transfer personal information cross-border, we rely on the following legal bases to transfer your information in accordance with legally-provided mechanisms to lawfully transfer data across borders:

Consent (where you have given consent)

Contract (where processing is necessary for the performance of a contract with you; for example, to process an online payment or deliver a purchased product)

Legitimate interests (as outlined in this Privacy Policy)

We will ensure that your personal data is accurate, complete, and up to date. You have the right to access, correct, or delete the personal data that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal data. You have the right to receive your personal data in a structured and standard format. You may lodge a complaint with the competent data protection authority regarding the processing of your personal data.


(f) Your rights

To protect the privacy and the security of your personal information, we may request information from you to enable us to confirm your identity and right to access such information, as well as to search for and provide you with the personal information we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain.

You may contact us to exercise your rights. We will respond to your request in less than 30 days.


(g) Privacy policy scope

Important Notices and Transactional E-mail

Sometime we may send you non-commercial electronic email messages with important information about our website.


We regularly send email to confirm orders, to update orders, and we will regularly send “leave a review” emails to you after you have made an order.


(h) Changes to this privacy policy

We may change or add to this Privacy Policy, so we suggest you to review it periodically.


(i) cookies

The help function of your browser should contain instructions to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. If you set your computer to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of all of the Site features.


This Privacy Policy applies to all current or former customer information collected by or provided to us. By accessing the Site, you consent to our use of information that is collected or submitted as described in this Privacy Policy. We may change or add to this Privacy Policy, so we suggest you to review it periodically.