Faq - Runnup

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Help Center

Account

How can I track my order?

Why can't I log into my account?

How do I delete my account?

How do I change my email address?

Is it safe to order on RUNNUP?

Will you save my personal information?

How do I reset my password?

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Orders

Orders Tracking

How do I place an order on RUNNUP?

How long does it take for my order to ship?

Where is my order?

How do I change or modify my order?

Why didn’t I receive an email about my order shipment?

Can I cancel my order?

How do I change or modify my billing address?

What should I do if I did not receive a confirmation email?

How do I use a coupon code?

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Delivery

How long does delivery normally take?

I still haven’t received my package. Where is my order?

Why was my package returned?

Why was my order divided into two or more packages?

Why did the delivery attempt fail?

Why hasn’t my shipping information been updated?

Why does my package show delivered but I haven’t received it?

What if I am not at my shipping address?

Do I need to pay customs taxes?

Why does my tracking number show as invalid?

About Shipping Addresses

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Payment & Promos

Are there any additional fees beyond the purchase price?

Why was my payment declined?

Why do I need to verify my payment?

What payment methods do you accept?

Can I use more than one coupon or discount on the same order?

Can you refund the price difference?

What should I do if my promotion code isn’t working?

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Product & Information

Terms & Conditions

Copyright Notice

Do you offer a wholesale discount for bulk buying?

Where can I find your latest products?

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Return & Refund

When will I receive my refund?

What if I receive a damaged or defective item?

What if I receive the wrong item?

What if some parts or items are missing?

What if my order is returned due to a wrong address?

I want a non-quality-related return

What items cannot be returned?

Why is there a return shipping fee if I changed my mind?

What if I miss the 7-day or 30-day deadline?

How do I start a return?

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