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08-13-2020
08-12-2020
08-11-2020
08-04-2020
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How can I choose a light with a size that fits my house?
Do you restock sold out items?
Where are your products sent from?
Do you offer a discount for bulk buying?
Where I can find your latest products?
Guarantees
Return Policy
How long it will take for my refund to be processed?
Do you offer return service?
What should I do if my refund is not correct?
How can I return items?
What is your return policy？
If I received a wrong/defective/stained item, what should I do?
What items cannot be returned?
Can I receive my full refund?
How can I return items that are not the same as description?
Shipping Info
Do all of your items ship from the USA/Europe/China?
How long does delivery normally take?
I still haven’t received my package. Where is my order?
Why was my package returned?
Why was my order divided into two/several packages?
Why did the attempted delivery fail?
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Why it shows that my package has been delivered but it hasn’t?
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I do not want the item because of the customs taxes.
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Order Guidance
Tracking Orders
How long does it take for my order to ship?
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Can I change/modify my shipping address/size/colour?
Why I don’t get an email about my order delivery?
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Is there any additional fee beyond purchase?
Why my payment is declined?
Why I need to verify my payment on my order?
What payment methods do you accept?
Can you refund the price difference?
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