Create a Flexible Room Boundary with This Walnut 3-Panel Shoji Screen, Wood Frame and Heavy Duty Rice Paper

Please contact [email protected] before returning any item. Each item is covered by a 30-day return period from its actual delivery date. Returns sent without authorization, or sent to the website address or the original shipping-label address, may not be accepted.

Return Time Limits

Within 7 days of delivery

• Shipping damage
• Incorrect item received
• Missing parts or missing items

Within 30 days of delivery

• Change of mind / non-quality-related return

Return & Replacement Situations

Shipping Damage

If your item arrives damaged, please contact us within 7 days of delivery.

Please provide

• Order number
• Short description of the issue
• Clear photos or videos of the damage
• Photos of the outer packaging

Possible solutions

• Free replacement parts
• Free reshipment
• Similar-value replacement
• Refund

Important

• Please keep all original packaging
• Unauthorized repair costs cannot be reimbursed

Incorrect Item Received

If you receive the wrong item, please contact us within 7 days of delivery.

Please provide

• Order number
• Brief explanation of the issue
• Photos or videos of the incorrect item
• Photos of the outer packaging
• Photos of carton labels

Possible solutions

• Free shipment of the correct item or parts
• Free carrier pick-up of the incorrect item
• Similar-value replacement
• Refund

Customer cost: 0

Important

• Please keep all original packaging
• Do not dispose of the item before verification

Missing Parts or Items

If parts or items are missing, please contact us within 7 days of delivery.

Please provide

• Order number
• Description of the missing item(s)
• Photos or videos of the package contents
• Photos of the outer packaging

If parts are missing, please also provide:

• A photo of all received parts laid out clearly
• Photos of the carton and shipping label

Possible solutions

• Free shipment of missing parts
• Free reshipment
• Similar-value replacement
• Refund

Customer cost: 0

Delivery Failure Due to Incorrect Address or Missed Appointment

If delivery fails because of an incorrect or incomplete address, missed appointment, or failed carrier contact, the parcel may be returned to our warehouse.

After return, we can help with

Reshipment to a corrected address

Refund after inspection

Please note

• Free storage is available for up to 14 days
• Storage fees may apply after that
• If the parcel is not handled within 30 days after notification, it may be treated as abandoned, and no refund will be issued
• For large LTL shipments, the first missed appointment may be charged up to 20% of the order total

Customer cost

• Redelivery or reshipment fees
• Storage fees if applicable
• Address-related or missed-appointment charges if applicable

Change of Mind / Non-Quality-Related Return

If you want to return an item for non-quality-related reasons, please contact us within 30 days of delivery.

Return conditions

• Item must be unused
• Item must be unassembled
• Item must be in brand-new condition
• Original packaging is recommended whenever possible

After inspection

• Refund, or
• Exchange

Customer cost

Return shipping cost

Any loss in value caused by handling beyond normal inspection

Not eligible for return

• Custom-made items
• Made-to-order items

Important

• If the item is returned damaged, incomplete, or unsuitable for resale after assembly or installation, a deduction or restocking fee may apply

Refund Processing

Approved refunds are usually processed within 2–4 business days through the original payment method. Actual posting time depends on the payment provider or card issuer.

Late Requests

If you contact us after the standard deadline, available solutions may be more limited. However, we will still do our best to help depending on the situation.

At RUNNUP, customers should be able to shop for furniture with confidence and focus on how each product fits their space. Protecting personal information is an important part of that experience. For this reason, we use secure technologies and recognized payment safeguards to support safe, transparent, and dependable transactions. 

Secure Encryption Protection

SSL Security: When you enter information on our website, that data is transmitted through Secure Sockets Layer (SSL) encryption. This technology helps create a protected connection between your browser and our systems, reducing the risk of unauthorized access to payment details and personal information.

Trusted Checkout Methods

Accepted Payment Channels: We support reputable payment methods so customers can choose the option they trust most.

Card Payments: Available card options include Visa, Mastercard, and American Express.

Express Payment Options: PayPal, Apple Pay, and Google Pay are also supported for fast and encrypted checkout.

Order Monitoring and Fraud Control

Security Screening: Our systems review transactions for signs of suspicious or unusual activity.

Additional Verification: If an order requires further review, our team may contact the customer before processing so that an added human check is included.

Privacy Commitment

Responsible Data Use: RUNNUP does not sell customer personal information to third parties.

Limited Collection Principle: We collect only the information reasonably needed to complete orders, provide support, and maintain service quality.

If you have questions about account or order security, please contact us through Live chat or email us at [email protected].